All orders and payment are processed through our website, we do not accept orders via e-mail, phone or fax, as our system is automated for rapid fulfillment. Therefore, you must login to your account to place your orders online. Once your order has been submitted, you will receive an order confirmation via e-mail.

• Express Courier (1-3 days) R130
• Delivery to your nearest post office (3-7 Days) R60

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Provided the items have been tested and deemed defective, they may be sent back to us. However, we do not take back items simply because they did not sell, nor do we offer consignment, as we do not re-sell products.

This includes, but is not limited to:

vibrators and dildos
douche/enema kits
anal toys, beads and plugs
cock and ball devices
cock rings and cock sleeves
gags and ropes
lingerie and men's wear
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable.
Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.

The sooner you let us know there is an issue, the sooner it can be resolved. Please contact: cupid@lovefactory.co.za For the best experience on our site, please ensure that your browser is up to date. Some browsers we recommend are Google Chrome, Firefox and Safari. Before contacting our tech support, please ensure that your browser is current. If you are not able to login, please ensure that you are logging in at www.lovefactory.co.za or contact Customer Service.

LENGTH
The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it to its base. Do not curl the measuring tape over the base.

Length Measurement - Indicates the entire length of the toy, from top to bottom including any handles and bases.
WIDTH
The width measurement indicates the horizontal diameter of the toy's surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.

Width Measurement - Indicates the horizontal diameter of the toy's surface at its widest point.
INSERTABLE LENGTH
The insertable Length measurement indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it only to the end of the shaft. If your toy has a harness base, suction base, testicles, or a handle, it is not a part of the toy's insertable length measurement.

Insertable Length Measurement - Indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration.
GIRTH
The girth measurement indicates the circumfrence of the toy around its widest point. With the toy held upwards on a hard surface, hold one end of the measuring tape at the center of its widest point, and wrap it around the toy until you're back where you started. Be sure not to overlap the measuring tape to get an accurate measurement.

Girth Measurement - Indicates the circumfrence of the toy around its widest point.

Yes, this is sent to the email address that is registered on your account